Service Policy

All property and information contained in this website is owned and managed by Kelsey Hoople.

Effective Date: [August 15, 2024]

1. Introduction

Welcome to [Kelsey Irrigation & Contracting Services] ("Company," "we," "us," "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.kelseyirrigation.ca] or use our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you use our services or contact us, we may collect personal information that you provide directly, such as:

• Name

• Contact details (email address, phone number)

• Address

• Payment information

• Any other information you voluntarily provide (e.g., project details, preferences)

2.2 Usage Data

We may collect information about your interaction with our website or services, such as:

• IP address

• Browser type and version

• Pages you visit

• Time and date of your visit

• Time spent on those pages

• Other diagnostic data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services

• To process transactions and manage payments

• To communicate with you about your projects, inquiries, or feedback

• To improve our services and website

• To send promotional materials or updates (if you have opted in)

• To comply with legal obligations and resolve disputes

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processors, website hosting services).

• Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred.

• Legal Requirements: When required by law or to respond to legal processes, or to protect our rights and the rights of others.

5. Data Security

We implement reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You have the right to:

• Access and update your personal information.

• Request deletion of your personal information (subject to legal obligations).

• Opt out of receiving marketing communications from us.

To exercise these rights, please contact us at [kelseyirrigation@gmail.com].

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small files stored on your device that help us analyze website traffic and provide personalized content. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

[Kelsey Irrigation & Contracting Services]
[PO Box 57083]
[Sherwood Park, AB, T8A 5L7]
[kelseyirrigation@gmail.com]

[1-587-487-4742]

Effective Date: [August 15, 2024]

1. Introduction

Welcome to [Kelsey Irrigation & Contracting Services]. We are dedicated to providing high-quality irrigation and contracting services tailored to meet your needs. This Services Policy outlines our commitments, procedures, and the terms of service to ensure a clear understanding of our practices and standards.

2. Scope of Services

We offer a range of services including:

• Irrigation Design and Installation: Customized irrigation systems for residential, commercial, and agricultural properties.

• Maintenance and Repairs: Regular maintenance, emergency repairs, and system upgrades.

• Contracting Services: General contracting for landscaping, snow removal, and related construction projects.

3. Service Requests

• Initial Consultation: To initiate service, please contact us via phone, email, or our website to schedule a consultation. During the consultation, we will assess your needs, provide an estimate, and discuss project details.

• Estimates and Proposals: For Installations, we will provide a written estimate or proposal outlining the scope of work, costs, and timeline. This proposal must be reviewed and approved before work begins. For service contracts, a verbal agreement on estimated cost will suffice.

• Project Schedule: Upon approval, we will schedule the project start date. We will make every effort to adhere to the agreed schedule, but unforeseen circumstances may affect timing.

4. Payment Terms

• Deposit: A deposit may be required to secure scheduling and cover initial costs. The deposit amount will be specified in the estimate or proposal.

• Payment Schedule: Payments will be structured according to project milestones or as outlined in the agreement. We accept various payment methods, including credit/debit cards, checks, and electronic transfers.

• Final Payment: The final payment is due upon project completion, subject to a final inspection and acceptance of the work.

5. Warranty and Guarantees

• Workmanship Warranty: We offer a [30 Day] warranty on workmanship. This warranty covers defects resulting from our services but does not include issues caused by misuse, natural disasters, or external factors.

• Product Warranties: Manufacturer warranties for products used in installations are separate and will be handled according to the manufacturer’s terms.

6. Customer Responsibilities

• Access and Preparation: Ensure that the work area is accessible and prepared for our team. This includes removing obstacles and ensuring there are no utility conflicts.

• Communication: Provide accurate information about your requirements and any existing conditions that might affect the project.

• Post-Service Care: Follow any recommended maintenance procedures to ensure the longevity and proper functioning of installed systems.

7. Cancellations and Rescheduling

• Cancellations: If you need to cancel or reschedule a service, please notify us at least [24 Hours] in advance. Cancellations made with less notice may incur a cancellation fee.

• Rescheduling: We will make every effort to accommodate rescheduling requests. However, availability may be affected by our current project schedule.

8. Safety and Compliance

• Safety Standards: We adhere to all relevant safety standards and regulations to ensure a safe working environment for our team and clients.

• Permits and Approvals: It is the client’s responsibility to obtain any necessary permits or approvals required for the work. We can assist in this process if requested.

9. Dispute Resolution

• Resolution Process: Any disputes or issues should be addressed in writing to [Kelsey Irrigation & Contracting Services]. We will make reasonable efforts to resolve concerns amicably and promptly.

• Mediation: If a dispute cannot be resolved through direct communication, mediation may be pursued as an alternative to legal action.

10. Changes to Policy

We reserve the right to update or modify this Services Policy as necessary. Any changes will be communicated to clients and will take effect from the date of notification.

​

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

[Kelsey Irrigation & Contracting Services]
[PO Box 57083]
[Sherwood Park, AB, T8A 5L7]
[kelseyirrigation@gmail.com]

[1-587-487-4742]